пятница, 17 ноября 2017 г.

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Writing. A letter to a friend giving advice
Useful language
Opening remarks
I’ve just got your letter and I think I can help you
Here are some ideas how you could try to …
Thank you for your e-mail and of course I’d be happy to help
I’m sorry to hear about … but I think  I can help you.
Giving advice
The best thing would be to …
Another good idea is to …
Have you thought about …
If I were you / In your position, I would …
You should / shouldn’t …
Why don’t you …?
Closing remarks
I hope my advice helps.
It won’t be easy to … but don’t give up.
Let’s hope that things get better / that everything turns out all right.
Let me know what happens.

Letters of application
Useful language
Openings:
Give a reason for writing:
Talking about your skills and experience:
Talking about your qualities:
Talking about what you would bring to or get out of the job:
Closing:

·                         Use formal language.
·                         Use appropriate opening and closing.
·                         Make sure you divide your letter into paragraphs.
·                         Use different structures to describe your experience, qualities and what you would like about the job.
·                         Remember to include reasons why the company should employ you.

·                         Dear Sir or Madam,
·                         Dear Mr Austin,
·                         Dear Mrs Smith, etc.

·                         I am writing in response to…
·                         I am writing in connection with…

·                         I am an experienced…
·                         I have worked for many years with…
·                         I have reached the X level of…
·                         I have passed…

·                         I am hard-working and sensible…
·                         I am outgoing and sociable…
·                         I like working with people…
·                         I am calm and efficient…

·                         I would like the opportunity to…
·                         I would be delighted to…
·                         I would be able to improve my…
·                         I would very much enjoy…

·                         I look forward to hearing from you.
·                         I would be grateful if you would consider me…
·                         Yours faithfully,
·                         Yours sincerely,
Dear Sir or Madam,
I am writing in response to your advertisement for a person to work in your summer sports camp for children.
I would be very interested in this job as I am very keen on sports. I play hockey in my school team and I also do cross-country running. I have played sports for many years and have sometimes helped younger children in my school.
In addition, I enjoy working with younger children, I have younger brothers and sisters and often babysit when my parents are out. I like playing games with them and teaching them new things. I also speak quite good English and would like the opportunity to practice this more.
As well as having these skills, I think I am the ideal person for you as I am outgoing and sociable and would enjoy working with people and children from different countries. It will help me improve my skills and would enable me to be independent and confident.
I hope you will consider me for this position.
Yours faithfully,
Sandra Maddox

LETTER OF COMPLAINT
 • I am writing to complain about… •
 I am writing to express my concern about the fact that…
 • I must complain in writing about…
 • I feel I must complain to you about… • I wish to complain in the strongest terms about
… • I must insist that you…
 • I must urge you to…
 • I am writing to inform you of an apparent error in your records…
 COMPLAINT – other useful phrases
• Poor standard of service/slow service
 • No accommodation/Travel delays/Rather rude staff
 • Badly scratched/dented wrapping/packaging
 • To claim/demand for a refund
 • Defective/faulty goods/defective item/machine
 • The… may need replacing
 • To restore an item to full working order…
 • I am enclosing the broken radio in this package; please send me a replacement.
. • I am returning … to you for correction of the fault/for inspection/repair/servicing
 • I am asking for/I wish to get a replacement
 • You said that … I feel sure there must be some mistake as I am sure that… COMPLAINTS - ending • I do not usually complain, but, as an old customer, I am sure you will be interested in my comments.
 • We look forward to dealing with this matter without delay. • I feel that your company should consider an appropriate refund
. • I would be grateful if you would send me a complete refund as soon as possible
 • We feel there must be some explanation for (this delay) and expect your prompt reply
. • Will you please look into this matter and let us know the reason for …
 • Thank you for your assistance.
• I look forward to hearing from you at your earliest convenience.
 • I am returning the damaged goods/items… and shall be glad if you will replace them
. • Please look into this matter at once and let me know the delay.
 • Please check your records again.
 • Thank you for your cooperation in correcting this detail…
I wish to draw your attention to…
 I would suggest that…
I suggest that immediate steps be taken.
 I wish to complain about…
 I look forward to a prompt reply and hope that you will take into consideration…
 I am really dissatisfied with…

Formal Letters.
Useful phrases ( Skills for 1st Certificate – Writing, Macmillan)
 Greeting
 Name unknown: Dear Sir/Madam, Name known: Dear Mr…/ Dear Mrs… / Dear Ms..+ surname
 Reason for writing
 I am writing to …
I am writing with regard to …
 I am writing on behalf of …
Asking questions
 I would be grateful if …
 I wonder if you could ….
 Could you …?
Referring to their letter /points
 As you stated in your letter, ….
 Regarding …/ Concerning …
 With regard to ….
Closing expressions
 If you require any further information, please do not hesitate to contact me.
 I look forward to hearing from you.
Signing off If Dear + name: Yours sincerely,
If Dear Sir/ Madam: Yours faithfully (Dear + first name : Yours,) name Your first name + surname printed clearly under your signature

USEFUL PHRASES FOR WRITING FORMAL COMPLAINT LETTER

Greeting receipant
Dear SirDear Madam
Dear Sir/Madam
Dear Mr LastName
Dear Ms LastName
Explainig reason
I am writing in order to complain aboutI am writing to complain about
Introducing the complaint:
FirstlyIn the first place
First of all
My first complaint is
The first problem is
The first thing I would like to draw your attention to is
My first concern is
Introducing further complaints:
SecondlyIn the second place
Not only …….but also
Moreover
In addition to this
Supplementary to this
…….was also unacceptable
Demanding action:
I propose that you replace the itemI therefore suggest that I be given a full refund
I would be grateful if my money was refunded
I would be appreciative if you could give me a full money back
I would be thankful if you could give me a full refund
Endings
I look forward to hearing from youI look forward to receiving a full refund
I look forward to receiving a replacement
I look forward to receiving your explanation

Letters to the editor
I am writing about the article on … , which appeared (in last night’s paper).
I am writing with reference to the article you published (in last month’s issue).
I have just read your article on … and I feel I must …
You raised some issues which I feel strongly about.
At the start of your article, you appear to claim that …
I am afraid I totally disagree.
I am completely in agreement.
I am sure readers will agree with me when I say that …
Letters of recommendation
I am writing to you on behalf of …
I have known X for … years.
She / He has shown herself/himself to be extremely …
X would seem to fit the requirements of this job perfectly.
I have no hesitation in recommending X as a …
Letters objecting to someone’s plans
I am writing to express my concern /disappointment / alarm at hearing …
I was extremely alarmed/sorry/distressed to hear about your plans to …
As I think you know, …
May I point out that …
I feel I really must object to …
I am extremely concerned at the thought that …
It must be very clear that …
If these proposals go ahead, … will happen.
Another threat to … , if these proposals go ahead, would come from …
I dread to imagine what damage this will cause.
May I respectfully suggest that you …
I was wondering if you had considered this alternative?
Would it not be possible to … ?

Reports

·                         Give a subject for your report.
·                         Explain what your report is going to cover. State the purpose of the report in the opening paragraph.
·                         Use headings to help readers.
·                         Use formal words and structures.
·                         Don’t use contractions.
·                         Make any suggestion in the last section.

Useful language

Stating the purpose:
·                         The purpose/aim of this report is to describe/present…
·                         In this report I will… this report gives a description/presentation…
·                         This report is intended to…
Formal linking words:
·                         However,…
·                         In addition,…
·                         Furthermore,…
·                         Moreover,…
·                         As a result,…
Final suggestions/recommendations:
·                         I would strongly recommend…
·                         My suggestion is…
·                         If these changes are introduced…
·                         I can recommend…
·                         In conclusion…
·                         In my opinion…
Subject: Transport in my town
Introduction
The purpose of this report is to describe the situation with transport in my town. It describes what kind of transport the town offers, explains the good points of the system and makes suggestions for improvements.
The transport system
In the town there are buses, local trains and taxis. The buses run in the centre of town and are fairly regular. Tickets can be purchased on the bus. The trains run to the surrounding areas during the main part of the day. Taxis are always available, especially from the main station.
The good points of the system
Transport is reasonably cheap and also there are special weekly tickets which are cheaper. In addition, the buses and the trains offer a good service, usually every ten minutes and there are maps to help visitors.
Suggestions for improvements
The buses and the trains are very old and quite often there is not enough space. My suggestion is that the companies should invest in larger, more modern buses and extra carriages on the trains to accommodate all the passengers.
Tourism in Ravenport has grown rapidly – the aim of this report is to review places to stay and suggest one for people coming to the city.
Large hotels
There are two five-star hotels in the Revenport city centre: the Majestic and the Palace. The Majestic has recently undergone refurbishment and now has air-conditioning and Internet access in all its rooms and boasts three very good restaurants. Unfortunately, what it gained in style, it lost in character and now looks similar to any other hotel, with its sterile, formal atmosphere. The Palace Hotel, on the other hand, is a little on the shabby side and is looking quite out-dated. However, it is still a very impressive place to stay with its art-deco architecture and old-fashioned accommodation.
Smaller accommodation
For the many smaller hotels and bed and breakfast, two really stand out as quality places to stay: the Hotel Viktor Hugo and the Oriental Rooms. Both places are family run business with a welcoming atmosphere and clean rooms which can be a bit on the small side. That said, both places tend to somewhat rule-bound which means that the guest is restricted in their time of arrival, breakfast and what time they are allowed to stay out.
Recommendation
With a wide range of accommodation in all price ranges, it really is down to personal taste, but if you want to experience a taste of authentic Ravenstown hospitality, I would recommend staying at the Palace Hotel for at least one night.

Articles

·                         Ask a question to get your readers’ attention.
·                         Speak directly to your readers.
·                         Give examples to support what you say.
·                         Give your opinion where you’re asked to.
·                         Make sure you give your article a title.
·                         Don’t just write any information on the topic; plan your article according to the points in the question.
·                         Use a variety of longer and shorter sentences to show you can use a range of structures.

Useful language

Questions to start your article with:
·                         Have you ever…
·                         Do you ever wonder…
·                         Do you think that…
Introducing your ideas:
·                         Firstly,
·                         First of all,
·                         To begin with…
·                         Secondly,…
·                         Apart from that,…
·                         So,…
·                         In conclusion,…
·                         To sum up…
Giving examples:
·                         …such as…
·                         For example,…
·                         … like…
·                         … particularly…
Endings:
·                         It seems to me…
·                         What I think is…
·                         Personally,…
·                         In my view,…
My favourite shop
Can you imagine a shop where you have an amazing variety of absolutely everything? This is my ideal shop and it exists! The shop is called Harrods and it is in the centre of London.
Harrods is an incredible store – it has five floors and it is a beautiful old building. Inside it has hundreds of departments selling everything imaginable, such as food, clothes, furniture, electrical goods and even pets. There are also restaurants so you can take a break from shopping!
To begin with, I love it because it has feeling of luxury. The shop assistants are really friendly but the only problem is it is quite expensive. It is a very well-known store so sometimes when I shop there I can see famous people.
Some people think shopping is a silly activity but personally I like it because it is quite social and you can go you’re your friends and discuss things. At the same time you can find out about lots of new products – and you don’t have to buy.



Stories

·                         We usually use the past tense in stories or narratives.
·                         The first paragraph usually sets the scene (who, where, when, what). Start your narrative with an introduction that will encourage your reader to continue reading.
·                         Divide your story into paragraphs.
·                         Develop your story using sequencing expressions like first, then, later, next and finally.
·                         Don’t write about too many events. It is better to describe fewer things in more detail.
·                         Give a definite ending to your story.
·                         Use time expressions. Add background detail.
·                         Use adjectives and write about your feelings. Use adverbs to you’re your story interesting.
·                         Use linking words to join phrases and sentences (however, although, as, instead, in spite of).
·                         Make sure you begin and end with the sentence you are given.
·                         Don’t change the words you are given to start or finish your story.
·                         Use the names you are given in the sentence as characters in your story.
·                         Use a variety of vocabulary.
·                         Avoid unnecessary repetition.
·                         Check your past tenses carefully.
·                         Use a variety of words and expressions to show sequence.
·                         Use past perfect for things that happened before the main events of the story.
·                         Use descriptive adjectives and adverbs.
·                         Use past continuous for background information.
·                         Show how your story was resolved.
·                         Alternatively, you can leave the reader in suspense.

Useful language

Saying when something happened:
·                         It all started…
·                         Some time later…
·                         Shortly after that…
·                         Soon after…
·                         Gradually…
·                         Slowly…
·                         Minutes later…
·                         Meanwhile…
·                         Eventually…
·                         In the end…
Making your story interesting:
·                         Suddenly…
·                         At that moment…
·                         All of a sudden…
Using adverbs and adjectives for description:
·                         It was amazing/incredible/ wonderful/ so unexpected…
·                         I felt so scared/ worried/ nervous/ frightened…
·                         …incredibly scary…
·                         Absolutely overjoyed…
·                         Completely miserable…
·                         Totally overwhelming…
·                         Fantastically happy…
The end of the story:
·                         When it was over…
·                         When I looked back…
·                         After all that happened…
·                         It had all been…
·                         At last,…
Last summer my girlfriend Jane and I were outside Buckingham Palace, taking photos. It was a lovely sunny day. I took a photo of Jane and then she took one of me.
I was just putting my camera away when a tall, young man approached us and kindly offered to take a photo of the two of us together, with Buckingham Palace in the background. So I showed him how to use the camera and we stood in front of the railings. I thought it was a bit strange because he kept walking backwards, much further than I thought was necessary. Then, suddenly, he turned round and ran off with my camera. I shouted but he kept on running.
Luckily for us, there was a police officer not far away and he saw what happened and caught the thief.
I think one of the worst moments of my life was when I nearly didn’t make it to my final German oral exam at university.
Three friends and I had taken advantage of the week between the end of the written exams and our oral to visit some people we knew in Augsburg in Germany. Unfortunately, there was a train strike in the whole of the UK the day we were due to travel home and we, being students, had opted to travel by train.
Our journey by train and ferry back home went well, but we arrived in London to find that there were no trains back to Manchester that night. Our initial plan was to spend the night in Euston station and catch the first train the next morning, but the taxi driver who took us to Euston refused to let four young girls spend the night in a railway station. Instead he took us to a makeshift hostel for stranded passengers in a gym somewhere in the middle of London, and so we stayed the night there.
The next morning we got up at 6 a.m., grabbed our things, and went back to Euston to catch the train. We arrived in Manchester at 10.30 with just enough time to run home, get showered and get to university in time for our orals at 12.30. I still can’t believe we actually made it, and I hate to think what would have happened if we’d spent the night in the station.
Anna began to think about why Mark had stopped talking to her. It was really strange. He had been perfectly friendly up until the weekend and then, when she had seen him at the party, he had ignored her.
She thought it all started when they were studying together for their exams. He seemed to get very cross with her when she was trying to explain something to him. Then he had suddenly packed his books up and walked out.
The next day at school he laughed behind her back when she answered questions in class. She went up to him afterwards and told him he was rude. He just laughed again and she felt totally miserable. Then she found someone poured yoghurt into her schoolbag all over her books. She knew it was Mark so she tried to talk to him at the party but he refused to speak to her.
Maybe it was because he thought Anna was cleverer then him. The question was , what was she going to do now?


Reviews

·                         Give the title and the type of book or film and other relevant background information.
·                         Give some basic information about what you are reviewing.
·                         Divide your review into paragraphs.
·                         Summarise the story, but don’t give away the ending. Give the reader a brief description.
·                         Give reasons for your point of view.
·                         Mention both things you liked and things you don’t like. Tell the reader what was good and bad.
·                         Give your overall opinion in the final paragraph.
·                         Remember to include a recommendation, even if it is negative.

Useful language

Things you liked:
·                         Excellent, perfect, wonderful, fabulous
Things you didn’t like:
·                         Poor, dreadful, awful, uninteresting
Comparing and contrasting:
·                         …much better than…
·                         …not nearly as good as…
·                         It was disappointing compared to…
·                         It was surprisingly good…
·                         Although…
·                         Despite…
Recommending:
·                         Overall, I think…
·                         I would certainly recommend…
·                         I don’t think I would recommend…
·                         All in all…
·                         I would strongly advise…
·                         Go and visit/see/buy
Spiderman 3 is the latest in the highly popular Spiderman series. It’s a science-fiction adventure starring Tobey Maguire.
The character of Spiderman is based on the superhero of the comic book stories. Peter Parker is a teenager who gains supernatural powers when a spider bites him. In this film we see darker side of his character as he fights the evil Sandman and Venom.
As in the other Spiderman films, the special effects are amazing, especially in the fight scenes. The soundtrack too is excellent, with songs by Snow Patrol and Burning Lips. However, I wasn’t impressed with either the acting or the story. I thought Tobey Maguire was very unconvincing and the story was very predictable.
Overall I enjoyed the film, although personally I wouldn’t go and see it again. Having said that, fans of Spiderman movies won’t be disappointed.
The Blue Palace
Do you like British food? Well, the Blue Palace is a new restaurant that has just opened in the centre of town. It is a fairly small restaurant and serves traditional British food.
The restaurant was very busy when I was there and is decorated in dark blue with simple wooden tables and chairs. It has a limited menu of starters, then four meat courses and puddings. My meal costs £25 with my drinks.
I was expecting to enjoy the evening as the atmosphere is really nice and relaxing and the staff are all very helpful. The meat dishes were surprisingly good because they were well-cooked with delicious sauces.
However, overall, it was disappointed compared to other restaurants in the area. The starters were very boring and too cold and the puddings had too much sugar in them. Also the service was very slow.
I don’t think I would recommend the Blue Palace as I think you can get better value for your money in other similar restaurants, which also offer more choice.
One of the best books I have ever read is, in fact, the book I am reading at the moment. It’s called The Bookseller of Kabul and was written by a Norwegian journalist, Asne Seierstad, who spent several months living in a traditional Afghan family after the fall of the Taliban.
Seierstad’s book is a collection of stories told to her by the different members of the family she lived with. First there is the proud bookseller himself, who has spent all his life protecting his books in order to bring the written word to the people of Kabul. Then there are the reflections and recollections of his two wives. His children and his brothers and sisters, which Seierstad reveals in such a sensitive and intimate way, that it is impossible to put the book down.
However. The Bookseller of Kabul is not merely the story of one Afghan family. It reflects the fight for survival that most Afghans have had to lead during recent decades and, of course, the repression experienced by Afghan women.
As a work of non-fiction, the book offers an insight into a culture that most Europeans will never have the chance to see. As a story, it is gripping. It is not surprising that this book has become an international bestseller, and I would recommend it to anyone who wants to learn the truth about life in this part of the world.


Postcards

·                         Start the postcard with Dear or Hi and the name of a person you’re writing to.
·                         Say where you are in the first sentence.
·                         You can use informal language, including contractions.
·                         Use a phrase to explain why you have to finish the postcard.
·                         End the postcard with an informal phrase like Bye for now or See you soon. If you’re enjoying yourself, you can say Wish you were here.
Hi there Gary,
We’re in Prague on a school trip, but things aren’t going so well. I had my handbag stolen while we were waiting for a taxi yesterday, so we haven’t got any money. I spent all morning in the police station and tomorrow I have to go to the embassy to get another passport.
The hotel’s nice, but I don’t really like the food. Also I’m not sharing the room with my friend as we’d planed, because she broke her leg the day before we left.
Anyway, must go. It’s time to go down for dinner.
Bye for now,
Sue



Formal letters

·                         Start the letter with Dear and the person’s title or family name. Use Mr for men, Mrs for married women and Miss for single women.
·                         If we don’t know the name of the person we are writing to, we start the letter Dear Sir or Madam.
·                         In the first paragraph we usually say why we are writing.
·                         In the next paragraph we write the important information.
·                         To ask for something we can set phrases such as Could you please…, or I would be grateful if you could…
·                         If we want a reply, we can write I look forward to hearing from you. After the final paragraph.
·                         Do not use colloquial language or short forms.
·                         We finish the letter with Yours sincerely if we used the person’s name at the start, or Yours faithfully if we didn’t. We write our full name.

Use formal language

To complain:
·                         I am writing in order to complain about…
·                         I was unsatisfied with…
·                         In the first place…
·                         I suggest that you…
·                         My main criticism is…
·                         I am afraid to say…
To request and give information:
·                         I am writing to inquire…
·                         I would like to know…
·                         Do you think you could tell me…
·                         The first thing I would like to inform you of is…
To suggest:
·                         I am writing to suggest…
·                         I would like to suggest…
·                         A further possibility is…
Dear Sir or Madam,
I am writing to apply for the holiday job in your restaurant, which I saw advertised in the Evening News last week.
I am seventeen years old, a student at Newton’s College, and have lots of experience working in restaurants and cafes. Last summer I worked as a waiter in Mario’s Café and recently I have been working at the Bay Loaf in High Street. I am hard-working, honest and have good customer service skills.
I would be grateful if you could send me some more details about the job and I would be happy to discuss my application with you. I am enclosing my CV.
I look forward to hearing from you.
Yours faithfully,
Tina White
Dear Sir or Madam,
I am writing to you about a recent visit I made to your Museum on 9th July. I was particularly interested to come to the Museum as I am studying science in school and I know you have some special exhibitions.
The “recycling plastics” exhibition was very interesting because it showed what happens to plastic after we throw it away and how it is turned into other products.
However, I was very disappointed with the show on travelling in space. It contained very little information and was boring because it had too many technical details in it and not enough on what it is like to travel in space.
Furthermore, I found the restaurant very expensive. I think you should have cheaper café or a small shop selling snacks.
I hope you will consider my points seriously and improve the Museum for the visitors.
Yours faithfully,
Daniel Brown
Dear Sir or Madam,
I am writing to enquire about the holiday apartments on Costa Bravo advertised in Beach Holidays magazine this month.
In your advertisement you mention that all the apartments are self catering. Would you mind telling me what cooking facilities are available in the kitchen? Could you also tell me if cooking utensils are provided?
I noticed from your advertisement that the beach is very near. However, I would also like to know if the apartments have a swimming pool as we will be travelling with small children.
I would be very grateful if you could send me a list of apartments and prices with a view to making a reservation in August.
I look forward to hearing from you.
Yours faithfully,
Catherine Archer


E-mails

Useful informal language

Opening and closing:
·                         Dear Tim,
·                         Tim, hi
·                         Thanks for your e-mail
·                         It was great to hear from you.
·                         I hope you’re well.
To advise and suggest:
·                         Why don’t you…
·                         If I were you…
·                         I recommend…
·                         I think you should…
·                         You could try…
·                         You ought to…
·                         It might be a good idea to…
To request and give information:
·                         By the way,…
·                         Let me tell you about…
·                         Could you let me know…
·                         Did I tell you that…
Closing:
·                         Hope to hear from you soon.
·                         Thanks for everything.
·                         I have to go now.
·                         Write soon.
·                         Bye,
·                         Take care,
·                         Love,
·                         Best wishes,
·                         Yours,
Hi, Tim,

Letters of application

·                         Use formal language.
·                         Use appropriate opening and closing.
·                         Make sure you divide your letter into paragraphs.
·                         Use different structures to describe your experience, qualities and what you would like about the job.
·                         Remember to include reasons why the company should employ you.

Useful language

Openings:
·                         Dear Sir or Madam,
·                         Dear Mr Austin,
·                         Dear Mrs Smith, etc.
Give a reason for writing:
·                         I am writing in response to…
·                         I am writing in connection with…
Talking about your skills and experience:
·                         I am an experienced…
·                         I have worked for many years with…
·                         I have reached the X level of…
·                         I have passed…
Talking about your qualities:
·                         I am hard-working and sensible…
·                         I am outgoing and sociable…
·                         I like working with people…
·                         I am calm and efficient…
Talking about what you would bring to or get out of the job:
·                         I would like the opportunity to…
·                         I would be delighted to…
·                         I would be able to improve my…
·                         I would very much enjoy…
Closing:
·                         I look forward to hearing from you.
·                         I would be grateful if you would consider me…
·                         Yours faithfully,
·                         Yours sincerely,
Dear Sir or Madam,
I am writing in response to your advertisement for a person to work in your summer sports camp for children.
I would be very interested in this job as I am very keen on sports. I play hockey in my school team and I also do cross-country running. I have played sports for many years and have sometimes helped younger children in my school.
In addition, I enjoy working with younger children, I have younger brothers and sisters and often babysit when my parents are out. I like playing games with them and teaching them new things. I also speak quite good English and would like the opportunity to practice this more.
As well as having these skills, I think I am the ideal person for you as I am outgoing and sociable and would enjoy working with people and children from different countries. It will help me improve my skills and would enable me to be independent and confident.
I hope you will consider me for this position.
Yours faithfully,
Sandra Maddox

Letters of complaint

·                         If you don’t know the name of the person you are writing to, start with Dear Sir/Madam, and remember to finish with Yours faithfully.
·                         Say why you are writing in the first paragraph and give some background to what happened. You can use phrases like To begin with… and When… to write about what happened and We were informed… and We were told that… to report what the people said.
·                         Describe what happened and give the first main reason for complaining.
·                         Give more details about what happened as a result of the company’s fault.
·                         In the final paragraph tell the company about the overall effect of their actions and what you would like them to do.
18 North Road
Uxbric
Middlesed
UBB 112
1 April 2011
CarQuick
Unit 16
Marsh Business Park
Ealing
London
Dear Sir or Madam,
We recently hired a car from your company for a week and I am writing to complain in the strongest terms about several things that went wrong with the car you supplied.
To begin with, in your brochure you claim that your cars are the latest models and that they are cleaned inside and out before the next customer takes them away. When we arrived at the garage we were told that all the other cars were out and the only one available was a ten-year-old vehicle and we were then informed that you had not had time to clean it.
However, because it was the first day of our holiday, we decided to take the car after your representative assured us that it was a very reliable vehicle. As we were driving to the coast we noticed a rumbling sound from the back of the car, which got worse as we drove on. Then a few miles later the exhaust dropped off and black smoke started pouring from the engine.
As a consequence, we had to spend the first few days of our holiday in a small village outside London waiting for the car to be repaired at our expense.
All of this spoilt what should have been a relaxing holiday and we would like a refund for the amount the car parts and service cost as well as a full refund of the cost of the hire.
Yours faithfully,
Maria Radley

Leaflets

·                         Include an eye-catching title or slogans.
·                         Use bullet points.
·                         Use short informative sentences.
·                         You can address the reader directly.
·                         You can include contact details, if appropriate.
Action on Homelessness
There are over 500 homeless people in our city. Many of them are under 20 years old.
How would you feel if you didn’t have a home and had to sleep on the streets?
Let’s do something about it!
Day of action: 4th May
We are collecting warm clothes to give to homeless people. If you have any old clothes you don’t need, please bring them to the school hall.
For more information ring Harriet on 562265

Essays

·                         Give a general introduction in the first paragraph.
·                         Think carefully about the first sentence of each paragraph to help the reader follow what you are saying.
·                         Use formal or semi-formal language.
·                         Give reasons to support your arguments.
·                         Give your personal opinion in the last paragraph.

Useful language

Supporting one point of view:
·                         In the first place…
·                         Furthermore…
·                         In addition…
·                         Moreover…
·                         A final point…
Explaining why:
·                         Because of this…
·                         For this reason…
·                         As a result…
·                         Therefore…
·                         Due to…
Expressing contrast:
·                         On the other hand…
·                         In contrast…
·                         However,…
·                         Nevertheless,…
·                         Although…
·                         While…
Explaining someone else’s opinion:
·                         According to…
·                         It is said that…
·                         Some people say that…
·                         Many people feel…
·                         Others think that…
Giving your opinion:
·                         I agree that…
·                         I think/believe that…
·                         In my opinion…
·                         I am in favour of…
·                         It seems to me that…
Concluding:
·                         Overall,…
·                         To sum up…
·                         On the whole…
·                         In conclusion…
Nowadays pollution is such a big problem for everybody that people say we should all be doing something to help the situation and not just expect the government to sort out the problems.
Many people think that the government should deal with pollution. In the first place, it is a huge problem affecting whole countries. In addition, factories cause a lot of problems, such as when they put poisonous chemicals into the rivers. Therefore, special laws are the only way to control this.
On the other hand, we each contribute to pollution in some way. For example, we use plastic bags or make too much rubbish. This is something we can all do about as individuals and, if everybody did something, it would make difference.
Overall, I agree with the statement because I think it is very easy for us to change small things in our lives. If we managed to make these changes then pollution levels would decrease and our environment would be better.

Opinion essays

·                         Make sure you have under stood the title of the essay.
·                         Start with a general statement. Give an outline of the essay in the introduction to help your reader follow your argument.
·                         Give your opinion in the first paragraph.
·                         In the second paragraph give your first main point together with any supporting points and examples.
·                         In the third paragraph give your second point together with any supporting ideas and examples (and so on).
·                         Use set phrases to express your opinion.
·                         Use linking words to join phrases and sentences.
·                         In the conclusion, summarise your argument and give your opinion again.
‘The differences between boys and girls are natural and are present when a child is born.’ Do you agree?
This is an issue on which people hold strong views. Some people argue that male and female brain are different and that this causes differences in behaviour. However, I believe that most of the differences are the result of the way in which we bring up children at home and at school.
At home, most parents give toy cars and guns to their sons and dolls to the daughters. In my view, this encourages boys to be aggressive and girls to be caring and sensitive.
Furthermore, at school more boys do science and maths than girls. In my opinion, this is not because boys are naturally better at these subjects but because there are more male scientists, who act as role models.
In conclusion, I believe that boys and girls are born the same, and that the way we treat them as children makes them different from each other.
What are the possible uses of space travel in the near future?
As the world’s population grows, humans will definitely need to look for other places to get resources and space to live. One hundred years from today we are very likely to have colonized space and are bound to have invented new forms of space travel. In this essay I will look at how we will go to space, and how we can live there.
The most likely way into space is by reusable spacecraft but there are other possibilities like a space elevator: a lift into space, or space balloons may well be used to lift us into orbit. Other possibilities in space are nuclear-powered spacecraft, which are very likely to be built or ships powered by solar winds another possible alternative.
But where will we be going? Already space tourism is a strong possibility with companies offering space rides. Within the next 100 years we will almost definitely have orbiting hotels for the people to stay high above the planet.
On a more serious note, it seems increasingly likely that we will need to have a base on the moon to mine minerals and provide a station to go to other places, for example NASA is already planning this for the middle of this century.
And after the moon? We know that there is water on Mars and for the long-term future of the human race, we will almost definitely need to settle on the planet and start a new colony in order to take pressure off the Earth’s ecosystems.

For and against essays

·                         Divide the essay into four paragraphs.
·                         Write an interesting introduction to your essay that will encourage your reader to continue reading.
·                         In the first paragraph give the reader some idea about the current situation and say why the subject is important. Make sure you give the outline of the structure of your essay to help the reader follow your argument.
·                         Include points in favour of the topic in the second paragraph, even if you disagree with this. Show that you disagree with phrases like While it is true to say…, While the reasons for … are understood…, I will start with points for… to make this clear tj the reader.
·                         In the third paragraph give points against the topic – remember to acknowledge the opposite view and state your opinion.
·                         In the final paragraph restate both points of view before giving your own opinion on the subject.
·                         Use linking expressions to guide your reader through your essay.
Too much surveillance is bad for democracy
Over the past few years, especially after recent terrorist attacks, public safety has become an important issue. It is undoubtedly true that the use of public video surveillance (CCTV) is a popular security method, but it is also true to say that it is not without problems. This essay will take a closer look at some of the pros and cons of video surveillance.
I will start with points for video surveillance. Firstly, the use of CCTV leads to the arrest of robbers at banks and cash machines and stops bar fights and shoplifters. Secondly, with CCTV on the streets it is claimed that people are afraid of committing crime and so do not do it.
While it is true to say that CCTV does affect our behaviour, I think that there are at least three disadvantages to video surveillance. First, video surveillance may not be effective – it is not been proved that it reduces crime. Secondly, it is expensive – the money could be used for other things – such as improving education and stopping the causes of crime. Thirdly, CCTV takes away our individual freedom and many people are starting to wonder just who is watching us and why.
While reasons for using video surveillance systems are understood, they are not the only solution to public crime and disorder. My own view is that although it seems like a quick solution to crime, in fact we will be giving away our individual freedom in the not too distant future.
There are few people today who could exist without their mobile phones. Nevertheless, the invention of the mobile phone also has its drawbacks that people tend to forget about.
There is no denying that mobile phones have a number of advantages. Parents with teenagers give their children more freedom if they take their phones with them when they go out. In addition, the mobile is useful for teenagers for getting home as all they have to do is dial their parents’ number and the family taxis will arrive at the arranged time free of charge.
However, not all people know how to use a mobile phone with sufficient respect, and trying to sleep on public transport has become impossible. Family visits have also lost out as younger members spend the afternoon texting friends or playing games when they would have been interacting with the rest of the family.
On balance, it seems that mobile phones have as many disadvantages as positive aspects. However, in some situations they are indispensable. If you have a car accident on a lonely road in the middle of the night, it’s clear that the quickest way to solve the problem is by making a phone call. In this way I, for one, am happier with my mobile phone in my bag, than without it, and I would recommend every driver to carry a phone with them at all times.

Discursive essays

·                         Write an interesting introduction outlining the general areas you’re going to cover in your essay.
·                         Allocate one paragraph to each general area.
·                         Include examples to illustrate your points.
·                         Use linking expressions to connect points, where necessary.
·                         The final paragraph should be a conclusion summing up your opinion in different words and including a final thought on the issue.
There is a saying that “travel broadens the mind” and it is certainly true that you can learn a lot from visiting other countries. In my opinion, travelling helps you to improve your language skills, increase your awareness of the world and become more independent.
Travelling allows you to practise your foreign language skills in real situations, rather than just a classroom. For example, you will almost certainly need to buy tickets, book accommodation and order food and drink. Moreover, you are likely to find yourself meeting people and making conversation in a foreign language. These encounters can sometimes lead to lasting friendships, too.
People who have never left their hometown inevitably have quite a narrow view of the world. In contrast, people who have travelled can base their opinions on a wider range of experiences. Furthermore, travelling can raise your awareness of important global issues. For instance, visiting the Amazonian rainforest will probably make you more passionate about protecting it from destruction.
Travelling puts you in situations which do not find in your normal everyday routine at home. Learning how to cope with these is good experience, and makes you a stronger and more independent person. For example, young people who backpack around Europe often have to learn how to live cheaply while they are travelling.
In conclusion, I would say that travelling is a very valuable experience. It provides a form of education which you cannot get from books or in the classroom.

Notes (accepting or declining an invitation)

·                         Start a note with Dear or Hi and the person’s name.
·                         Finish the note with Love or Best wishes and your name.
·                         We often use abbreviations when we write notes.
·                         We don’t usually divide the text into paragraphs.
·                         We can use colloquial words and phrases.
Dear Simon,
I got your note. Great to hear from you. Thanks very much for the invitation to the barbecue in your garden. I’d love to come. I’m really looking forward to it.
Love,
Samantha

P.S. Do you want me to bring anything? I’ve got loads of good party music.

A letter to a friend giving advice
You’ve received an e-mail from a friend of yours.
“I’ve graduated from university. I need to choose a career and find a job. Any ideas?
                                                                                                       Jack”
Write your mail (120-140 words)
Answering the questions
What are you going to write?
Who is going to read it?
What should you write about? What style should you write in?
How many words should you use? (120-140)
Matching
Match the advice (1-5) to the justifications (a-e).
1.Make wise career decisions!
2.Learn as much information as possible!
3.Learn about yourself!
4.Determine your values, interests and abilities!
5.Choose the strongest values!
a       read job descriptions, surf the net
b       write a list of what is important to you
c        think thoroughly and profoundly
d       underline the strongest points in your list
e        do a test to find out more about yourself

Useful language
Opening remarks
I’ve just got your letter and I think I can help you
Here are some ideas how you could try to …
Thank you for your e-mail and of course I’d be happy to help
I’m sorry to hear about … but I think  I can help you.
Giving advice
The best thing would be to …
Another good idea is to …
Have you thought about …
If I were you / In your position, I would …
You should / shouldn’t …
Why don’t you …?
Closing remarks
I hope my advice helps.
It won’t be easy to … but don’t give up.
Let’s hope that things get better / that everything turns out all right.
Let me know what happens.

Plan
Dear Jack,
(para 1) opening remarks, offer help
(paras 2-4) suggestions & justifications (separate paragraphs)
(para 5) closing remarks
Best regards,
(your first name)


Cover letter phrases. How to Start a Cover Letter.

Start a Cover Letter Phrases
§             I noticed with interest your advertisement for …
§             I am writing in response to your advertisement posted on…
§             I am very interested in applying for the position of …
§             I am applying for the position of ….., which was advertised in …..
§             I was interested to see your advertisement for …
§             I was referred to you by …./name/, who informed me of a …./position/
§             I have pleasure in applying for the advertised position, as …
§             Please accept this letter as my application for the position of…
Cover Letter Phrases: Reasons for Applying for a Job
§             I would be well suited to the position because …
§             My professional skills appear to be well suited to your company’s requirements.
§             I have a lively interest in … and would appreciate the opportunity to work with you.
§             As you can see from my enclosed résumé, my experience and qualifications match this position’s requirements.
§             I would be well suited to the position because …
§             My strengths are …
§             I believe the combination of my education and experiences have prepared me…
§             It is a challenging position for which I believe I am well qualified.
§             This position represents an opportunity to continue my committed career path…
Write about Your Skills
§             I have a working knowledge of …
§             I believe I possess the right combination of …
§             I am an experienced user of …
§             My professional experiences are supplemented by…
§             My interest and knowledge in this area was further enhanced by…
§             My particular area of effectiveness is…
§             I have an excellent command of …
Close a Cover Letter Phrases
§             I would appreciate the chance to meet with you to discuss …
§             I look forward to our meeting.
§             If you are interested, please contact me at …
§             I am eager to talk with you about the contribution I could make to your firm.
§             I would welcome the opportunity to discuss these and other qualifications with you.
§             Thanking you most sincerely for your time and consideration.
§             I would welcome the opportunity to discuss further details of the position with you personally.
§             Thank you for considering me for this very important position.
§             I look forward with enthusiasm to an opportunity for an interview.

Motivational Cover Letter - Opening

Dear Sir,
Dear Sir,
Formal, male recipient, name unknown
Dear Madam,
Dear Madam,
Formal, female recipient, name unknown
Dear Sir / Madam,
Dear Sir / Madam,
Formal, recipient name and gender unknown
Dear Sirs,
Dear Sirs,
Formal, when addressing several unknown people or a whole department
To whom it may concern,
To whom it may concern,
Formal, recipient/s name and gender completely unknown
Dear Mr. Smith,
Dear Mr. Smith,
Formal, male recipient, name known
Dear Mrs. Smith,
Dear Mrs. Smith,
Formal, female recipient, married, name known
Dear Miss Smith,
Dear Miss Smith,
Formal, female recipient, single, name known
Dear Ms. Smith,
Dear Ms. Smith,
Formal, female recipient, name known, marital status unknown
Dear John Smith,
Dear John Smith,
Less formal, one has done business with the recipient before
I wish to apply for the post of…which you advertised in…on… .
I wish to apply for the post of…which you advertised in…on… .
Standard formula for applying for a job whose advertisement you saw in a newspaper or magazine
I am writing in response to your advertisement posted on…
I am writing in response to your advertisement posted on…
Standard formula used when responding to an advertisement posted online
I refer to your advertisement in…dated… .
I refer to your advertisement in…dated… .
Standard formula used to explain where you found the advertisement for a job
I read your advertisement for an experienced…in the…issue of…with great interest.
I read your advertisement for an experienced…in the…issue of…with great interest.
Formula used when applying for a job having seen the advertisment in a magazine or periodical
I have pleasure in applying for the advertised position, as…
I have pleasure in applying for the advertised position, as…
Standard formula for applying for a job
I would like to apply for the position of…
I would like to apply for the position of…
Standard formula for applying for a job
Currently I am working for… and my responsibilities include…
Currently I am working for… and my responsibilities include…
Used as an opening sentence to describe your current occupational status and what it involves

Motivational Cover Letter - Reasoning

I am particularly interested in this job, as…
I am particularly interested in this job, as…
Used to explain why you would like a certain job
I would like to work for you, in order to…
I would like to work for you, in order to…
Used to explain why you would like a certain job
My strengths are…
My strengths are…
Used to show what your key attributes are
I would say that my only weakness / weaknesses are… . But I am looking to improve in this / these area/s.
I would say that my only weakness / weaknesses are… . But I am looking to improve in this / these area/s.
Used to reflect upon your weaknesses, but show that you are determined to improve in those areas
I would be well suited to the position because…
I would be well suited to the position because…
Used to explain what makes you a good candidate for the job
Although I have no previous experience in…, I have had…
Although I have no previous experience in…, I have had…
Used if you have never had the chance to work in a certain business field, but can demonstrate qualities from other experiences you have had
My professional qualifications / skills appear to be well suited to your company's requirements.
My professional qualifications / skills appear to be well suited to your company's requirements.
Used to explain what skills make you good candidate for the job
During my time as ..., I improved / furthered / extended / my knowledge of…
During my time as ..., I improved / furthered / extended / my knowledge of…
Used to demonstrate your experience in a certain field and ability to aquire new skills
My area of expertise is…
My area of expertise is…
Used to show in which field of work your main attributes and experiences are
Whilst working at… I became highly competent in…
Whilst working at… I became highly competent in…
Used to demonstrate your experience in a certain field and ability to aquire new skills
Even when working at high speed, I do not neglect accuracy and would therefore be particularly suitable for the demands of working as ….
Even when working at high speed, I do not neglect accuracy and would therefore be particularly suitable for the demands of working as ….
Used to explain why you would be good at the job using the experience gained from your previous employment history
Even under pressure I can maintain high standards.
Even under pressure I can maintain high standards.
Used to show that you can work in a demanding business environment
And thus I would have the opportunity to combine my interests with this placement.
And thus I would have the opportunity to combine my interests with this placement.
Used to show that you have a personal interest in the job
I have a lively interest in … and would appreciate the opportunity / chance to broaden my knowledge by working with you.
I have a lively interest in … and would appreciate the opportunity / chance to broaden my knowledge by working with you.
Used to show that you have a personal interest in the job
As you can see from my enclosed résumé, my experience and qualifications match this position's requirements.
As you can see from my enclosed résumé, my experience and qualifications match this position's requirements.
Used to highlight your résumé and show how well the job would suit you
My current position as…for...has provided me with the opportunity to work in a high-pressure, team environment, where it is essential to be able to work closely with my colleagues in order to meet deadlines.
My current position as…for...has provided me with the opportunity to work in a high-pressure, team environment, where it is essential to be able to work closely with my colleagues in order to meet deadlines.
Used to display what skills you have gained from you current job
In addition to my responsibilities as..., I also developed…skills.
In addition to my responsibilities as..., I also developed…skills.
Used to show additional skills gained from your current job. Skills that may not normally be associated with your occupational title

Motivational Cover Letter - Skills

My native language is…, but I can also speak…
My native language is…, but I can also speak…
Used to show your native language, and also other languages in which you have fluency
I have an excellent command of…
I have an excellent command of…
Used to show non-native languages that you can communicate to a high level in
I have a working knowledge of…
I have a working knowledge of…
Used to show non-native languages that you can communicate to an intermediate level in
I have …years experience of working…
I have …years experience of working…
Used to show your experience in a certain business area
I am an experienced user of…
I am an experienced user of…
Used to show what computer software you can use
I believe I possess the right combination of...and… .
I believe I possess the right combination of...and… .
Used to show how balanced your skills are
Excellent communication skills
Excellent communication skills
The ability to share information with and explain things to your colleagues
Deductive reasoning
Deductive reasoning
The ability to understand and explain things quick and effectively
Logical thinking
Logical thinking
The ability to construct one's ideas in a precise, well thought-out manner
Analytical skills
Analytical skills
The ability to assess things in detail
Good interpersonal skills
Good interpersonal skills
The ability to manage and communicate with colleagues effectively
Negotiation skills
Negotiation skills
The ability to do business deals with other companies effectively
Presentation skills
Presentation skills
The ability to communicate ideas effectively in front of a large group

Motivational Cover Letter - Closing

I am highly motivated and look forward to the varied work which a position in your company would offer me.
I am highly motivated and look forward to the varied work which a position in your company would offer me.
Used when closing to reiterate one's desire to work for the company
I see new tasks / this position as a welcome challenge, which I look forward to.
I see new tasks / this position as a welcome challenge, which I look forward to.
Used when closing to reiterate one's desire to work for the company
I would welcome the opportunity to discuss further details of the position with you personally.
I would welcome the opportunity to discuss further details of the position with you personally.
Used when closing to hint at the possibility of an interview
Please find my résumé / CV attached.
Please find my résumé / CV attached.
Standard formula used to tell the employer that your résumé / CV is included with the cover letter
I can supply references from…if required.
I can supply references from…if required.
Standard formula used to tell the employer that you are willing to provide references
References can be requested from…
References can be requested from…
Used to tell the employer that you are willing to provide references and who they can contact for these
I am available for interview on…
I am available for interview on…
Used to indicate when you are free for an interview
Thank you for your time and consideration. I look forward to the opportunity to personally discuss why I am particularly suited to this position. Please contact me via…
Thank you for your time and consideration. I look forward to the opportunity to personally discuss why I am particularly suited to this position. Please contact me via…
Used to give one's prefered contact details and to thank the employer for reviewing your application
Yours faithfully,
Yours faithfully,
Formal, recipient name unknown
Yours sincerely,
Yours sincerely,
Formal, widely used, recipient known
Respectfully yours,
Respectfully yours,
Formal, not widely used, recipient name known
Kind/Best regards,
Kind/Best regards,
Informal, between business partners who are on first-name terms








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